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Customer Service

200 E. Santa Clara St. 
San José, CA 95113

Ph: (408) 535-3500
Fax: (408) 292-6731
TTY: (408) 294-9337
Contacting the City
City of San José Customer Contact Center - (408) 535-3500
Got a question? Need some help? We have someone available 24 hours a day, seven days a week to answer questions, provide information and help resolve concerns. If you need to get in touch with the City and don't know who to call, dial the Contact Center and our friendly staff will be glad to assist you! You can also contact us by fax at (408) 292-6731, by telephone (TTY for the hearing impaired) at (408) 294-9337, or by email.

City of San José Website
Check out the City of San José online. We are pleased to bring up-to-date information about City programs and services right to your doorstep. Download City Council agendas, check out upcoming community events or special programs at your local library. In our continuing effort to better serve the community, we are developing new ways for our customers to do business online, and eliminate that trip to City Hall. Also, review the Program Directory for contact information.

If you come across broken links, have suggestions, or experience a website-related issue, email the webmaster.

CivicCenter TV - Cable Channel 26
Tune in to the City's government access channel for live broadcasts of public meetings and special programming. CivicCenter TV also features an electronic Bulletin Board, highlighting information about City programs and services. For programming information, watch the channel or visit CivicCenter TV online.

3-1-1 - Police Department's General Information and Non-Emergency Telephone Number
The non-emergency telephone number for the San José Police Department is 3-1-1 or (408) 277-8900. (311 services are not currently available from calls originating on some cellular telephones.)

This is the number to call to report non-emergency police situations, such as noise disturbances, parking complaints, lost and found property and crimes NOT in progress. The San José Police Department encourages residents to use their own judgment when determining the nature of their situation. When in doubt, however, the Police Department recommends that residents call 9-1-1.

9-1-1 - The Number to Call for All Emergencies
In the event of a police, fire, or medical emergency, call 9-1-1. For cellphone users, call (408) 277-8911. Trained personnel are available to help you, 24-hours a day, seven days a week.